Assessing Service Quality of a Type C Passenger Terminal Using Importance–Performance Analysis: A User-Based Approach. Disaster in Civil Engineering and Architecture, [S. l.], v. 3, n. 1, p. Pp. 89–103, 2026. DOI: 10.70028/dcea.v3i1.85. Disponível em: https://journal.popularscientist.org/index.php/dcea/article/view/85.. Acesso em: 27 apr. 2026.